Shipping Policy

Last Updated: July 12, 2026

Thank you for shopping with Beyond the Frame, Co.

We specialize in premium digital fashion illustration wall art. Because all of our products are digital downloads, no physical items are shipped.

Digital Delivery

All purchases are delivered electronically.

Once your payment has been successfully processed, your digital files will be available for download immediately through your Shopify order confirmation page and any download instructions provided by email.

No shipping fees will be charged for digital products.

Delivery Time

Most orders are available for download within minutes of completing your purchase.

In rare cases, payment verification or technical issues may cause a short delay. If you do not receive access to your files within a reasonable amount of time, please contact us, and we will be happy to assist you.

Download Access

Your purchased files can be downloaded using the link provided after checkout and through your order confirmation email.

We recommend downloading and saving your files to a secure location, such as your computer, external drive, or cloud storage, for future access.

File Formats

Each product page lists the file formats included with your purchase.

Our digital artwork is provided in high-resolution formats suitable for professional-quality printing, such as JPG and PDF files.

Please review each product description before purchasing to ensure the files meet your printing needs.

No Physical Shipping

Beyond the Frame, Co. does not sell or ship physical products.

You will not receive:

• Printed artwork

• Frames

• Canvases

• Posters

• Packaging

• Shipping labels or tracking numbers

All artwork is delivered as digital files only.

International Orders

Because our products are delivered digitally, customers worldwide can purchase and download our artwork without international shipping charges, customs fees, or delivery delays.

Please note that any local printing costs, taxes, or fees charged by your chosen print provider are the responsibility of the customer.

Download Issues

If you experience any difficulty downloading your files, receive the wrong files, or believe your download is incomplete or corrupted, please contact us with your order number and a description of the issue.

We will work to resolve the problem as quickly as possible.

Contact Us

If you have any questions about your order or need assistance accessing your digital downloads, please contact us through our Contact page or the customer support email listed on our website.

Thank you for choosing Beyond the Frame, Co. We appreciate your support and hope you enjoy your new artwork.